Who do I contact to inquire about, change or cancel my order?
We encourage you to send us email at Sales@TailgateCitySports.com, referencing your order number and clearly indicating the nature of your question or concern.
We will reply within 24 hours of receipt with all the appropriate answers.
If you would like to speak with a real, live human being please feel free to call us at 610-544-2872. We are located in the Western suburbs of Philadelphia, PA, and our office hours are 10:00 a.m. to 9:00 p.m. Eastern Standard Time. We're committed to helping answer any questions you may have.
Return Policy
We want you to be absolutely satisfied with your purchase. Every care has been taken to assure that you receive your order precisely in the manner you requested it.
If you need to return all, or a portion of your order, please follow these instructions.
-Please call us within 48 hours of receipt of your package if you wish to return your merchandise for any reason.
-All items must be returned within 15 days of receipt and with accompanying proof or purchase (copy of the internet order and credit card receipt.)
-Please call our customer service team, at 1-610-550-1748 and we will assist you with the return process and requirements.
-No returns will be accepted without a return authorization number.
Damaged Goods
-Please call us within 48 hours of receiving your package at 610-550-1748 if you have received merchandise that has been damaged during shipment, or is defective.
-We will need to issue a "call tag" in order to have your package picked up and returned to us.
-Remember to save all original packing materials and use it to securely re-seal your package for return.
-We will not issue a refund for any damage caused or resulting from a failure to follow this procedure.
-If we determine that your item was damaged during shipment to you or is defective, we will issue a full refund of the purchase price and shipping charges in the form of a credit to the original credit card used to make the purchase.
We WILL refund your return shipping charges for merchandise that was damaged during shipment, defective or shipped to you in error.
If you have any questions regarding our return or cancellation policy, please email us at Sales@TailgateCitySports.com
